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Shipping and Return Policy
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Shipping and Return Policy

For our standard shipping, items are shipped via US Priority Mail. Our Shipping Rates are based on the amount of your purchase as outlined below.

Standard Priority Shipping

Order Total
Shipping Fee
$0.01 to $50.00 $10.00
$50.01 to $250.00 $15.00
$250.01 to $375.00 $20.00
$375.01 to $1,000.00 $25.00

 

 

 

Rush orders are shipped via USPS Express Mail.

Our Express Shipping Rates are based on the amount of your purchase as outlined below. (Shipping could be 2 to 3 days depending on location).

Order Total
Shipping Fee
$0.01 to $50.00 $25.00
$50.01 to $200.00 $35.00
$200.01 to $375.00 $45.00
$375.01 & Up $55.00

 

 

 

All orders are insured and trackable.

Overseas & Canada Shipping (Usually 4 to 5 day service to your customs)

Order Total
Shipping Fee
$0.01 to $375.00 $40.00
$375.01 & Up $50.00

 

 

RETURN POLICY - When you check out online or by phone you agree that you have read our Return Policy and you agree on the terms of this policy.

For EXCHANGE ONLY! We do not give refunds.
We guarantee your satisfaction. In case that you need to return a dress:
(FOR EXCHANGE ONLY)

Exchange Policy - when calling to discuss a return for exchange, please refer to the confirmation number you were given when placing your order.

  • Merchandise must be returned within 14 days
  • Merchandise must be returned in the original condition
  • Merchandise must be returned with all tags attached
  • Merchandise must be returned showing no signs of wear (If we detect any sign of wear including odors, we will need to charge a re-stocking cleaning fee of no less than $25.00

NO RETURNS WILL BE ACCEPTED AFTER THE WEAR DATE GIVEN AT THE TIME OF ORDER

  1. A return Authorization Number (RA#) should be requested immediately by e-mail or a written request, and the garment shipped back (post marked) within 5 days of request of the R.A. Number at the customers expense. Included in this request must be the style number or description of the item that you wish to exchange for.
  2. Authorization number should be visible on the outside of the package.
  3. Please provide a copy of the invoice, your full name, address, email (very important!) and a note stating the problem.

The exchange will be for full value less shipping against the garment of your choice. Important: Once again, we do not issue "Refunds", only exchanges.

THESE ITEMS ARE NOT RETURNABLE AND CANNOT BE CANCELED

  • On Sale
  • Closeouts
  • One of a Kind
  • Swimwear
  • Special Order Merchandise

Failing to comply with any of these requirements will nullify your request for exchange.

Oversea's or Foreign Orders are Final and are not returnable.

Shipping charges are not refundable unless it is our error. Unauthorized returns may be refused and sent back to the customer.

Damaged Items

We take extreme care to insure your order arrives safely. However, because of the delicate nature of many of our items, there may be occasions when goods arrive damaged. Please open your package immediately and inspect all items. We must receive notification of damaged items within five days.

By having our clients call us and discuss their needs, be it a Bridal Dress, Resort Wear, Swim wear, or Footwear, and also talking about size by knowing their full and accurate measurements (EXTREMELY IMPORTANT), we have been very successful in keeping returns to an extreme minimum.

 

 
 

We specialize in providing beach wedding dresses, casual wedding dresses, vow renewal dresses, shoes, accessories, informal wedding dresses, second wedding dress, groom's attire, children's attire, tropical wedding dresses, destination dresses, shop securely online.

Our online store is where you can find you are planning a tropical wedding, hawaiian wedding, island wedding, casual beach wedding, destination wedding, cruise wedding, barefoot wedding, outdoor wedding, vow renewal, second wedding, resort wedding, or a garden wedding.

Toll Free: (877) 756-2948 | International Phone: (719) 395-6410 | Email: customerservice@pjmaxltd.com
© 2009 - PJ Max Ltd. - All Rights Reserved

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